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Qualitative research to understand customer needs when transferring tax credits overpayment debt to Universal Credit
Usability Testing customer requirements to support In-year Finalisation 2015.
Usability Testing customer requirements to support Tax Credits Renewals 2015.
Table 2.9 shows a breakdown of income tax credits and repayments by type covering the period 2003 to 2004 to 2014 to 2015.
Research to measure the success of the 2014 tax credits renewals advertising.
Error and fraud in the tax credits system.
These statistics relate to Child and Working Tax Credits statistics on the 2013 to 2014 award.
The Children in Low-Income Families Local Measure shows the proportion of children living in families in receipt of out-of-work (means-tested) benefits or in receipt of tax credits where their reported income is less than 60…
Findings from the 2013 tax credits panel study looking at digital services, experience of tax credits systems and the transition to Universal Credit.
These statistics relate to Child and Working Tax Credits statistics on the 2012 to 2013 award.
Findings of HMRC's additional capacity trial, which saw a private sector company carry out error and fraud checks on tax credits cases.
This section contains summary geographical statistics for finalised awards for individuals and households claiming Working Tax Credits (WTC) and/or Child Tax Credits (CTC).
Research to measure the success of the 2013 tax credits renewals advertising.
This publication presents estimates of annual take-up rates for Child Benefit and for CTC and WTC, covering the 2010 to 2011 financial year.
Research into the way HM Revenue and Customs communicates with tax credit and Child Benefit customers.
Statistics related to income tax credits and repayments covering the period 2001 to 2002 to 2012 to 2013.
Research on how tax credits customers are affected by HM Revenue and Customs' High Risk Renewals intervention.
Research into tax credits customers’ understanding, opinions and likely responses to different letter styles.
Research on reducing error and fraud and the transition to Universal Credit.
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