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RSH guidance and forms for de/registering as a provider of social housing, notifying the regulator, and miscellaneous approvals
This document details the basis upon which providers are required to conduct tenant perception surveys to generate a subset of TSMs (tenant perception measures).
This rent standard applies from 1 April 2023 to 31 March 2024
This note summarises the Tenant Satisfaction Measure (TSM) information that all registered providers are required to publish on an annual basis.
What to do if you live in social housing and you have a problem with your home or landlord
How we will approach consumer regulation from 1 April 2024.
How RSH uses, and intends to use, its statutory regulatory and enforcement powers and certain general powers (from 1 April 2024)
A factsheet to explain the role of the Regulator of Social Housing and Housing Ombudsman Service, and how residents can seek support.
This note includes the value for money metrics that providers must report on as part of their Annual Accounts reporting and also explains how to calculate the metrics.
Information about RSH's regulatory standards, how we regulate registered providers, our information requirements and other guidance
Methodology landlords may choose to follow when considering how to meet the consumer standards requirement on the provision of information to tenants.
The Tenant Involvement and Empowerment Standard is one of four consumer standards that registered providers of social housing must comply with.
The Home Standard is one of four consumer standards that registered providers of social housing must comply with.
The general requirements for the accounts of private registered providers of social housing.
How we investigate and what action we take on serious failures in landlords
This publication sets out the principles of the Regulator of Social Housing’s (RSH) fee-charging scheme and practical guidance about its operation.
This note is part of the statutory guidance under s215 of the HRA 2008 (from 1 April 2024)
Definitions for terms used in Regulating the Standards
An explanation of the information the regulator requires from private registered providers who undertake certain constitutional changes and restructures. The documents on this page are now effective (from 1 April 2024) and a…
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