Guidance

Immigration and nationality refunds policy: caseworker guidance

Immigration staff guidance on the policy for considering and issuing refunds of fees for immigration and nationality applications.

From:
Home Office
Published
10 September 2020
Last updated
24 April 2024 — See all updates

Documents

Immigration and nationality refunds policy (accessible)

HTML

Immigration and nationality refunds policy

PDF, 273 KB, 21 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

UK Visas and Immigration guidance on how staff set out when a refund of fees for immigration and nationality applications should be made, either within or outside the UK, for which a fee is specified in the Immigration and Nationality Fees Regulations.

Published 10 September 2020
Last updated 24 April 2024 + show all updates

  1. Clarifications throughout the guidance and to the following sections: update to include policy on a refund timescale limit.

  2. Clarifications throughout the guidance and update to include policy on withdrawing pre-determined applications.

  3. Updates to guidance on page 17 around the Registered Traveller Service.

  4. Guidance has been updated.

  5. Added html version of 'Immigration and nationality refunds policy'.

  6. Replaced 'Immigration and nationality refunds policy' with new version that reflects April 2022 immigration rules changes.

  7. Updated guidance with clarifications throughout.

  8. Updated guidance for use on or after 6 April 2021.

  9. Updated the immigration and nationality refunds policy to the latest version. Added accessible HTML version of the document.

  10. Minor clarifications of some of the content, together with the inclusion of details of an additional premium service.

  11. First published.

Related content