Research and analysis
Digital consumer issues research
This research was commissioned to help build and strengthen the DCMS Digital Regulation Policy team’s evidence base regarding digital consumer issues.
Documents
Details
The Department for Digital, Culture, Media & Sport (DCMS) commissioned London Economics and Plum Consulting to undertake research into digital consumer issues. This included developing a taxonomy of digital consumer harms, undertaking root cause analysis to identify the factors that perpetuate these harms and exploring approaches to quantifying the economic cost of these harms.
Published 20 January 2023