Guidance

Consumer protection: enforcement guidance (CMA58)

This guidance sets out the CMA’s consumer protection role and its approach to compliance and enforcement of consumer law.

From:
Competition and Markets Authority
Published
17 August 2016
Last updated
4 April 2025 — See all updates

Documents

Consumer protection: enforcement guidance

Ref: CMA58

PDF, 562 KB, 67 pages

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Details

This guidance provides an overview of the Competition and Markets Authority’s (CMA) role, functions and powers in relation to consumer protection. It summarises:

  • the CMA’s consumer protection powers, including its direct enforcement powers, civil court-based enforcement powers, criminal powers and investigatory powers

  • the CMA’s role and engagement in the consumer protection landscape both domestically and internationally 

  • the CMA’s approach to the enforcement of consumer protection law

Updates to this page

Published 17 August 2016
Last updated 4 April 2025 show all updates

  1. Updated consumer protection enforcement guidance published.

  2. New consultation on updated CMA58 draft launched

  3. Updated supplementary note for transparency in consumer cases published.

  4. First published.

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