Guidance

Civil Legal Advice: guidance for civil contracted providers

Summary of the Gateway requirements: when and how to direct people to CLA for help.

From:
Legal Aid Agency
Published
1 June 2014
Last updated
14 May 2020 — See all updates

Applies to England and Wales

Documents

CLA and the Gateway: Guidance for Civil Contracted Providers

PDF, 247 KB, 7 pages

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Details

After reading this guidance you should understand:

  • how Civil Legal Advice (CLA) operates
  • how people can contact CLA providers
  • when and how to direct people to CLA for help
  • what to expect when CLA signposts or refers clients to you

You should read this guidance if you’re involved as a legal aid provider under a standard civil contract.

Published 1 June 2014
Last updated 14 May 2020 + show all updates

  1. Publication of revised CLA guidance which removes reference to the mandatory telephone gateway.

  2. CLA and the Gateway: Guidance for Civil Contracted Providers updated with the insertion of paragraph 2 on page 9.

  3. updated guidance

  4. Civil Legal Aid Gateway Guidance updated with references to the 2018 contracts.

  5. First published.

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